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Contact Us:

By real-time chat:
By e-mail: Click here to e-mail Banana Republic customer service custserv@bananarepublic.co.uk.
By phone: Please note: at this time customer support is available in English only.

UNITED KINGDOM 0800 368 0673
By mail for Correspondence:
Gap EHQ
Freepost WD 3719
Castle Mound Way
Rugby, Warwickshire,
CV23 0BR
United Kingdom
For Merchandise Returns: Please view our entire Return policy here.

Customer Service:

Your Account

Create an Account
Email Sign-Up
Managing Your Account

As You Shop

Your Shopping Bag
Finding Your Size

Purchasing and Ordering

Placing an Order
Payment
Limits and Taxes

Order Status, Shipping and Handling

Shipping and Handling
Order Status

Changes, Returns & Exchanges

Changes and Cancellations
Returns

Privacy & Terms of Sale and Use

Privacy Policy
Cookie Preferences
Secure Online Shopping
Accessibility
Terms of Sale & Use

Our Trademarks:

Banana Republic logos

Customer Service

Your Account

As you shop

Purchasing and Ordering

Placing an Order

Changing or Canceling Your Order

Limits and Taxes

Order Status, Shipping and Delivery, Backorders

Shipping and Handling

Order Status and Tracking

Changes, Returns and Exchanges

Changes and Cancellations

Privacy, Security and Web Info

Cookie Preferences

Secure Online Shopping

Terms of Sale and Use

Store Locator

CLICK + COLLECT
Temporarily on hold.

SHIPPING IS ON US!

FREE on orders of £25 or more*
Select the FREE (standard 3-5 business days) option
£4 flat rate for orders under £25

FREE RETURNS ON ALL ORDERS

By mail: Use the pre-paid Royal Mail or Collect + shipping label included in your package
In store: With invoice and card used for purchase

CLICK + COLLECT

Temporarily on hold.

*Free Delivery on £25: Offer applies at www.gap.co.uk and www.bananarepublic.co.uk. For any purchase of £25 or more, delivery of such purchase will be free to an address within our delivery area (for more information see shipping & handling in customer service). Eligible customers must select this option during checkout in order to receive free standard delivery. Offer cannot be combined with any other free or reduced cost delivery offer and applies to shipping charges for initial delivery only. Not valid for cash or cash equivalent. No adjustments on previous purchases. Gap retains the right to update or withdraw this offer at any time. For further information – contact helpline Gap: 0800 368 0674 (from the UK) or 001 614 744 3997 (outside the UK); or email custserv@gap.eu for details. GPS (Great Britain) Limited t/a Gap (Company Number 02275771), Gap Europe Limited (Company Number 6279672) and Gap Stores (Ireland) Limited (Company Number 422253) c/o TMF Corporate Services Limited, 6 St Andrews Street, London, EC4A 3AE

SIGN UP FOR EMAIL

Sign up to receive emails and get
20% off your next full-price purchase.*

^*Offer applies to first-time registrants

TERMS & CONDITIONS

Terms & Conditions

Offer applies at participating Gap stores and concessions in the UK and Ireland only and online at www.gap.co.uk and www.gap.eu until 23:59 GMT, seven days from email send date; subject to stock availability. Not available in Gap Outlet stores. To redeem this offer in store, present this voucher at the till (either printed or on a mobile device). One original voucher per transaction; valid for one-time use only. To redeem this offer online, enter the unique code at checkout. Discount applied at register in store and at checkout online. Offer excludes the baby shoes, toddler shoes, kids’ shoes, cashmere products, leather products, purchases of gift cards, and shipping charges. Offer also excludes GapBody / Love by Gap in Gap stores, concessions, and Gap Outlet stores. Cannot be combined with any other discount or multiple offers and applies to full-priced merchandise only. Gap reserves the right not to apply discount where it suspects fraudulent use. Not valid for cash or cash equivalent. No adjustments on previous purchases. For further information – contact helpline Gap: 0800 368 0674 (from the UK) or 001 614 744 3997 (outside the UK); or email custserv@gap.eu for details. GPS (Great Britain) Limited t/a Gap (Company Number 02275771), Gap Europe Limited (Company Number 6279672) and Gap Stores (Ireland) Limited (Company Number 422253) c/o TMF Corporate Services Limited, 6 St Andrews Street, London, EC4A 3AE© Gap 2018. Reason Code 117.

Gap for good

© 2020 The Gap, Inc. | Privacy Policy and Cookies | Terms of Sale and Use / Imprint | About Gap Inc. | UK Careers | Sustainability | UK Modern Slavery Act | Affiliates | Gap Outlet

© 2020 The Gap, Inc. | Privacy Policy and Cookies | Terms of Sale and Use / Imprint | About Gap Inc. | UK Careers | Sustainability | UK Modern Slavery Act | Affiliates | Gap Outlet

credit cards

mastercard securecode

Master Card® SecureCodeTM

We support MasterCard SecureCode, a security technology that authenticates your MasterCard card and ensures that only the authorized cardholder is placing the order. If the bank that issued your MasterCard supports this service, you may be prompted to enter your password or to sign up for MasterCard SecureCode as you check out. You can also activate your current card now. If you wish to enroll before completing your purchase, please visit the MasterCard website.

verified by visa

Verified by Visa

We support Verified by Visa, a security technology that authenticates your Visa card and ensures that only the authorized cardholder is placing the order. If the bank that issued your Visa supports this service, you may be prompted to enter your password or to sign up for Verified by Visa as you check out. You can also activate your current card now. If you wish to enroll before completing your purchase, please visit the Visa website.