An important update from Gap

By 25th September 2021 all Gap and Gap Outlet stores in the UK will be permanently closed. Gap stores have served customers in the UK since 1987, so we thank you for your continued support.

It’s not goodbye

Gap.co.uk will continue to be here for you, meaning you can still shop your favourite Gap styles 24/7 right here.

Please refer to the below for answers to any questions you may have:

Frequently Asked Questions

Q: When is my local store due to close?

Stores closing end of day on 24th July 2021:
Astle Park West Bromwich Outlet, Belfast, Bideford Outlet, Bristol Cribbs Causeway Outlet, Camden London, Chiswick Kids, Edinburgh Ocean Terminal Outlet, Fleetwood Outlet, Hampstead Kids London, High Wycombe Outlet, Kensington Barkers, Lakeside Generation Outlet, Lincoln Outlet, Milton Keynes, Oxford Outlet, Royal Quays Outlet, Sevenoaks, Sterling Mills Outlet and Talke Outlet.

Stores closing end of day on 31st July 2021:
Banbury Outlet, Dublin Arnotts, Lewisham Outlet and Windsor.

Stores closing end of day on 6th August 2021:
Manchester Arndale.

Stores closing end of day on 14th August 2021:
Cambridge Kids.

Stores closing end of day on 31st August 2021:
Bluewater, Bluewater Kids, Brighton, Brighton Kids, Cambridge, Covent Garden, Covent Garden Kids, Cork, Dundrum, Glasgow, Gracechurch Street London, Islington, Leamington Spa, One New Change, Oxford Street Flagship London, Putney, Putney Kids, Princess St Edinburgh, Richmond, Stratford, Walton, Wimbledon Kids and White City.

Stores closing end of day on 18th September 2021:
Antrim Outlet, Birmingham NEC Outlet, Bournemouth Outlet, Bridgewater Park Outlet, Bromley Outlet, Castleford Outlet, Dalton Outlet, Doncaster Outlet, Exeter Outlet, Gloucester Outlet, Gretna Outlet, Limerick Outlet, O2 Icon Outlet, Reading Broad St Outlet, Romford Outlet, Sheffield Outlet, Spalding Outlet, Lowry Outlet and Wandsworth Outlet.

Stores closing end of day on 25th September 2021:
Ashford Outlet, Blanchardstown Outlet, Braintree Outlet, Bridgend Outlet, Cannock Outlet, Cheshire Oaks Outlet, Gunwharf Quays Outlet, Hatfield Outlet, Kew Outlet, Livingston Outlet, Mansfield Outlet, Street Outlet, Swindon Outlet, Wembley Outlet and York Outlet.

Q: I just made a purchase in a Gap or Gap Outlet store. Can I return or exchange it? Will I have to send it back if my store is closed?
- Please refer to the Store Closure: Customer Information page as this differs in each location.
- Returns can also be returned by mail if you are unable to reach a store location, please contact Gap customer relations at custserv@gap.eu (This excludes items purchased in “Final Sale”.)

Q: I just placed an order online. Will I still receive my order?
Our online business and Distribution Centre will remain fully operational, your order will not be impacted.

Q: Can I return an online order to store?
No. Online order returns can only be returned by mail. Our stores are no longer able to accept online order returns. You can return online purchases using the free Collect+ label supplied with your order. Your nearest Collect+ locations can be found at https://www.collectplus.co.uk/

Q: Can I still use Click & Collect?
Click and Collect services will cease on 05/07/2021.
If you have placed a Click and Collect order prior to 07/07/2021, you have 14 days to collect from store, otherwise these will be returned to our DC.

Q: How long can I continue to shop online?
Our online business and Distribution Centre will remain fully operational at this time, and your order will not be impacted.

Q: How can I redeem my Gift Cards? How long do I have to use it?
UK Gap Gift Cards expire after 24 months of purchase and can only be redeemed in the country of purchase. Gift Cards are no longer being sold in the UK and Republic of Ireland but they can be redeemed at any store up until the date of the store closure.

If you cannot find anything to purchase with your UK Gift Card/ Merchandise Return Card / Store Credit, you can request the balance to be refunded in store.

If you have a UK Gift Card/ Merchandise Return Card / Store Credit which is valid but unredeemed by the date of store closure, you can contact us at custserv@gap.eu for resolution options.