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Terms & Conditions

The following document outlines the terms and conditions for the GAP website.
Terms Correct as of 22/04/2024

Orders and Contract

As of 10/08/2022 Next Retail Limited became the host and operator of Gap.co.uk. The following Terms and Conditions apply to all orders placed on Gap.co.uk from, and including, 10 Aug 2022.

After placing an order on Gap.co.uk, you will receive an email acknowledging that we have received your order.

Your order for goods is accepted and a contract is formed between Next and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Next, or may be cancelled by you. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.

Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell. You must inform us of your wish to cancel in writing either by letter, email or call 0333 777 4578 within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, or large items. Please refer to the terms relating to the supply of those goods.

Delivery to Stores

Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Please take one form of personal identification e.g. driving licence or utility bill and either your credit account statement or delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Courier Delivery

Our standard courier delivery charge to home is £4.95 per delivery. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items.


For full courier delivery charges, see the DELIVERY CHARGES section.


Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Delivery Charges

Our standard courier delivery charge to home is £4.95 per order. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Standard next day delivery

The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand.

Next Day Delivery- Excluded Post Codes

The next day delivery service applies to most orders placed before 11pm . The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Next day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.


Next Day Delivery is not available in the following postcodes (subject to change)


NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. AB12 3, AB12 4, AB13 0, AB22 8, AB23 8, AB31 4, AB31 5, AB31 6, AB32 6, AB32 7, AB32 9, AB33 8, AB34 5, AB35 5, AB36 8, AB37 9, AB38 7, AB38 9, AB39 2, AB39 3, AB39 9, AB41 6, AB41 7, AB41 8, AB41 9, AB42 0, AB42 1, AB42 3, AB42 4, AB42 5, AB43 6, AB43 7, AB43 8, AB43 9, AB44 1, AB45 1, AB45 2, AB45 3, AB51 0, AB51 3, AB51 5, AB51 6, AB51 7, AB51 8, AB52 6, AB53 4, AB53 5, AB53 6, AB53 8, AB54 4, AB54 6, AB54 7, AB54 8, AB55 4, AB55 5, AB55 6, AB56 1, AB56 4, AB56 5, BA1 0, BA1 1, BA1 2, BA1 3, BA1 5, BA1 6, BA1 7, BA1 8, BA1 9, BA2 3, BA2 4, BA2 6, BA2 7, BA2 8, BD5 5, BS11 0, BS11 8, BS11 9, CA10 2, CA11 0, CA6 4, CA6 5, CA6 6, CA7 1, CA7 8, CA8 7, CB4 1, CB7 9, DD9 6, DD9 7, DG13 0, DG7 1, DG7 2, DG9 8, DG9 9, EC1A 1, EC1A 2, EC1A 4, EC1A 7, EC1A 9, EC1M 3, EC1M 4, EC1M 5, EC1M 6, EC1M 7, EC1N 2, EC1N 6, EC1N 7, EC1N 8, EC1P 1, EC1R 0, EC1R 1, EC1R 3, EC1R 4, EC1R 5, EC1V 0, EC1V 1, EC1V 2, EC1V 3, EC1V 4, EC1V 7, EC1V 8, EC1V 9, EC1Y 0, EC1Y 1, EC1Y 2, EC1Y 4, EC1Y 8, EC2A 1, EC2A 2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to Evri Parcel Shop

Standard delivery charge to a Evri Parcel shop is £3.50. Evri Parcel Shops. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Returns Information

If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected by Next from your home cost £3.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 . or call our self-serve on 0800 587 7758 . For call charges contact your service provider.

Next day delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order.

Delivery to Alternate Address

This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.


Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

Free Delivery Offers

Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.


Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days (7 days for sale items), (beginning on the day after the day you receive the goods). This service is free of charge for returns made to nearly 500 Next stores (excluding our airport stores). For details of your nearest store please call 0333 777 8939 or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.

Returns Via Courier

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to return your order you must do so within 28 days (7 days for sale items), (beginning on the day after the day you receive the goods). For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £3.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, credit/debit card, Klarna, Paypal or Apple Pay any charges will be deducted from your refund. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.

Using Evri Parcel Shop to Return an Order

Fashion items in a new and unused condition can be returned via a Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original dispatch note. Without this a return cannot be completed at a Evri Parcel Shop. Specific packaging or dispatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Evri Parcel Shop. Evri Parcel shops will not accept the following Next items for return: Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £3.50 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid for the order using your Next credit account, credit/debit card, Klarna, Paypal or Apple Pay any charges will be deducted from your refund.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

See below for all the methods we accept for payment of purchases from Next. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.

Online

  • All major credit and debit cards
  • Gap gift cards and e-vouchers
  • Klarna
  • PayPal
  • Apple Pay
  • nextpay Account

In-Store

  • All major credit and debit cards (including Apple Pay and Google Pay)
  • Gap gift cards and e-vouchers
  • Cash

Phone

  • All major credit and debit cards
  • Gap gift cards and e-vouchers

Auto Incentives

10% Registration Incentive

  • Upon registering an account the 10% discount will automatically be loaded to your account.
  • You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
  • The offer can only be used once per customer and will be valid until used.
  • The offer is for online purchases only.
  • The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
  • Promotion discount applied will be apportioned across all qualifying items (those not excluded above).
  • If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
  • The discount cannot be exchanged for cash and no refund or change will be given.
  • Usual delivery times, methods and charges and returns policy apply.
  • We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
  • The promoter is Next Retail Limited (trading as GAP), Desford Road, Enderby, Leicester, LE19 4AT.
  • This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

10% Guest to Full Account Incentive

  • Upon converting a guest account to a full account via the order complete page a 10% discount will be automatically loaded to your account for use on your next order.
  • You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
  • The offer can only be used once per customer and will be valid until used.
  • The offer is for online purchases only.
  • The offer cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
  • The offer will be apportioned across all qualifying items (those not excluded above).
  • If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
  • The offer cannot be exchanged for cash and no refund or change will be given.
  • Usual delivery times, methods and charges and returns policy apply.
  • We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
  • The promoter is Next Retail Limited (trading as GAP), Desford Road, Enderby, Leicester, LE19 4AT.
  • This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

15% Discount Code

  • A discount code may be emailed to you at our discretion.
  • The discount entitles a customer to 15% off their order.
  • Between 00:01 on 17/04/2024 until 23:59 on 31/05/2024 enter the discount code into the promo code box at checkout to redeem the discount.
  • You must be logged into your customer account. The discount code can only be used by the account holder.
  • The code can only be used once per customer.
  • The code is for online purchases only.
  • The code cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
  • Promotion discount applied will be apportioned across all qualifying items (those not excluded above).
  • The discount cannot be exchanged for cash and no refund or change will be given.
  • Usual delivery times, methods and charges and returns policy apply.
  • We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
  • The promoter is Next Retail Limited (trading as GAP) Desford Road, Enderby, Leicester, LE19 4AT.
  • This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

20% Discount Code

  • A discount code may be emailed to you at our discretion.
  • The discount entitles a customer to 20% off their order.
  • Between 00:01 on 17/04/2024 until 23:59 on 31/05/2024 enter the discount code into the promo code box at checkout to redeem the discount.
  • You must be logged into your customer account. The discount code can only be used by the account holder.
  • The code can only be used once per customer.
  • The code is for online purchases only.
  • The code cannot be used on staff purchases, delivery charges, sale items or gift vouchers.
  • Promotion discount applied will be apportioned across all qualifying items (those not excluded above).
  • The discount cannot be exchanged for cash and no refund or change will be given.
  • Usual delivery times, methods and charges and returns policy apply.
  • We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
  • The promoter is Next Retail Limited (trading as GAP) Desford Road, Enderby, Leicester, LE19 4AT.
  • This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

Online PIN Incentives

  • In order to redeem your PIN you must have a Gap account. It's possible to receive a PIN without having a Gap account but it is not possible to redeem the PIN online without a Gap account. To hold a Gap account you must be over 18 and a UK resident. If you do not have a Gap account, you must visit gap.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration.
  • For existing Gap account holders, the incentive can only be activated once the PIN is registered at the URL detailed with your PIN. It will not be valid via normal log in through gap.co.uk, you must click the offer button accompanying the PIN.
  • The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only.
  • The PIN can only be used for purchases made online.
  • The incentive is only valid on orders that meet the condition of your PIN.
  • The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card. If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Gap.
  • Gap cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
  • Offer open to customers of Gap, who are UK residents over 18 years old only.
  • Gap reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.

Gift Cards

    You can use the Gift Card as full or part payment for goods purchased in Gap standalone stores in the UK.

    You cannot buy a Gift Card with another Gift Card.

    You can top up the balance of your Gap Gift Card at any time in participating stores up to a maximum total of £200.

    Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.

    The value of your purchases will be deducted from the balance of your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

    The Gift Card cannot be exchanged for cash. No change or refund will be given.

    To check your balance at any time, call Gift Card enquiries on 0333 777 8800 . For call charges, contact your service provider.

    The Gift Card will automatically expire 24 months after the last time you use it to make a purchase or check your balance and any remaining balance will be deducted.

    We cannot accept any responsibility for your Gift Card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

    The Gift Card remains our property and is not a cheque guarantee, credit or charge card.

    We reserve the right to amend the terms and conditions and/or discontinue the Gift Card at any time. Your statutory rights are not affected.

    If found return to, Next Retail Limited trading as Gap, Desford Road, Enderby, Leicester, LE19 4AT, United Kingdom.

eVouchers

    A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with us.

    You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.

    Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.

    Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in Gap stores within the UK or online at www.gap.co.uk.

    To redeem your eVoucher instore take a print out of your eVoucher into any Gap store or present your eVoucher email on your mobile phone.

    eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.

    The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.

    If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.

    Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher or refunded to the original method of payment. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.

By Chat

You can chat with us by clicking here.Our UK based team are here to help between lines open between Monday to Sunday 8am-6pm. GMT.

By Email

You can e-mail any queries via our contact form.

By Telephone

If your query is about an order placed, then please call our customer services on 0333 777 4578.

Our UK based team are here to help between Monday to Sunday 8am-6pm.

By Post

Gap Customer Services,

Gedding Road,

Leicester,

LE5 5DW

Gap welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.

General

The Gap.co.uk website is operated by Next Retail Limited trading as Gap under an exclusive licence from Gap. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Gap.


These terms and conditions are set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over and a UK resident. By ordering goods from us you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited trading as Gap. Our registered office is Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 4578 . Lines open 7 days a week 8am - 6pm. Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. For call charges contact your service provider.

Customer Services

If you have an order query please contact us using this form or call us on 0333 777 4578. Lines open 7 days a week 8am - 6pm. Please note telephone calls may be recorded for training and quality purposes.


In order for us to help resolve your query as quickly as possible please provide as much detail as you can, including your full name, Customer number & Email address.


Company Information, VAT And Sales Taxes

Company Registered Number: 4521150 United Kingdom VAT Registration: GB 179 7658 90 Jersey GST registration: 0002822

Changes

If any of this information changes we will tell you by updating the terms and conditions online or by including details on or with your monthly statement, or by separate note to you.

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Copyright© Copyright Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.


Click here to see our privacy policy.

Prices

The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order.

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