Terms & Conditions

This website is operated by, and the goods are supplied by Next Retail Limited (“Next”, “we”, “us”, “our”) trading as Gap.

Address: Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT
Company Registration Number: 04521150
VAT Registration Number: 179 7658 90
Authorised and regulated by the Financial Conduct Authority for credit-related activity

Contact Details

• Email: Should you require any further assistance or information, you can email us using our contact form.
• Telephone: 0333 777 4578. For call charges contact your service provider. Lines open 7 days a week, 8am - 6pm. Please note telephone calls may be recorded for training and quality purposes.
• Chat: You can chat with us by clicking here. Our UK based team are here to help between lines open between Monday to Sunday 8am-6pm GMT.

We may contact you for market research purposes. Click here to see our privacy policy.

Responsible Person under the General Product Safety Regulations

For any product safety issues please contact us via the email shown below.

Orders and Contract

As of 10/08/2022 Next Retail Limited became the host and operator of Gap.co.uk. The following Terms and Conditions apply to all orders placed on Gap.co.uk from, and including, 10 Aug 2022. After placing an order on Gap.co.uk, you will receive an email acknowledging that we have received your order.

Your order for goods is accepted and a contract is formed between Next and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Next, or may be cancelled by you. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.

Your Right to Cancel under Consumer Law

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you received the goods you ordered. This excludes certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, and personalised goods), toiletries and cosmetics (where the seal has been broken), and pierced jewellery items.

You must inform us of your wish to cancel in writing either by letter, email, or using the cancellation form on the website (see below) or phone (on 0333 777 4578) within a period of 14 days beginning on the day after the day you receive your goods.

You must take reasonable care of the goods and not use them. You must return goods in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods, we will not be responsible for any loss or damage to them during transit. We recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

You must not return substitute or alternative items. If you do so, we reserve the right to send incorrectly returned items back to you at our discretion and you shall remain responsible for the cost of the original goods purchased. We reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigation. We may offset the amount you owe from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.

Further details of how to return goods can be found in the RETURNS section below.
Additional terms and conditions apply to cancelling orders for certain goods such as made-to-order items. Please refer to the terms relating to the supply of those goods.
You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our Returns Process.

Model Cancellation Form

To Next Retail Limited trading as Gap,Desford Road, Enderby, Leicester LE19 4AT

I hereby give notice that I cancel my contract for the sale of the following goods:

Order received on: [insert date]
Name of customer: [insert]
Address of customer: [insert]
Signature of customer [if sent on paper]:
Date: [insert]

Delivery to Stores

Delivery to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Please take one form of personal identification e.g. driving licence or utility bill and either your credit account statement or delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Courier Delivery

Our standard courier delivery charge to home is £4.95 per delivery. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Next day delivery is not available for Sale items.

For full courier delivery charges, see the DELIVERY CHARGES section.

Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Delivery Charges

Our standard courier delivery charge to home is £4.95 per order. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Standard next day delivery

The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand.

Next Day Delivery- Excluded Post Codes

The next day delivery service applies to most orders placed before 11pm . The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. Next day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.

Next Day Delivery is not available in the following postcodes (subject to change)

NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. 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JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to Evri Parcel Shop

Standard delivery charge to a Evri Parcel shop is £3.50. Evri Parcel Shops. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Returns Information

If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods). Returns to store are free. Returns collected by Next from your home cost £3.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 . or call our self-serve on 0800 587 7758 . For call charges contact your service provider.

Next day delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order.

Delivery to Alternate Address

This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.

Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

You may cancel or return your online order/purchase within 28 days, starting from the day after the goods were delivered to either (1) your home address; or (2) a store (if you elected for your items to be delivered to store). Please note this returns period is 14 days longer than the consumer law right of cancellation.

You must return most goods purchased online in a new and unused condition and where possible, in the original packaging. If tags have been removed we may be unable to process a refund.

Returning to a Store

This return service is free of charge for returns made to nearly 500 Next stores (excluding our airport stores). For details of your nearest store please call 0333 777 8939 or log on to next.co.uk/stores Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.

Returns Via Courier

Most returns collected by Next from your home are charged at £3.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you paid for the order using your Next credit account, credit/debit card, Klarna, Paypal or Apple Pay any charges will be deducted from your refund. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.

Using Evri Parcel Shop to Return an Order

Fashion items in a new and unused condition can be returned via a Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original dispatch note. Without this a return cannot be completed at a Evri Parcel Shop. Specific packaging or dispatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Evri Parcel Shop. Evri Parcel shops will not accept the following Next items for return: Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £3.50 per return made. If you paid for the order by credit/debit card, any charges will be deducted from your refund. If you paid for the order using your Next credit account, credit/debit card, Klarna, Paypal or Apple Pay any charges will be deducted from your refund.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

See below for all the methods we accept for payment of purchases from Next. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.

Online

• All major credit and debit cards
• Gap gift cards and e-vouchers
• Klarna
• PayPal
• Apple Pay
• nextpay Account

In-Store

• All major credit and debit cards (including Apple Pay and Google Pay)
• Gap gift cards and e-vouchers
• Cash

Phone

• All major credit and debit cards
• Gap gift cards and e-vouchers

Sale & Clearance Events.

1. All sale items are subject to availability.
2. Prices are as marked.
3. Our usual delivery & returns policy applies.
4. Next day delivery may be impacted during busy sale periods, you will be advised of the estimated delivery dates at the time of order.
5. Items within Sale will not be further discounted with any pin promotions, for more information please refer to Promotional Offers: Promotional Offers & Incentives section.

Multi-buy Offers

Illustrative Example:

Please note, the following terms apply to all multi-buy offers listed below.

1. The saving will automatically be applied and will be equal to the price of the cheapest item bought in the offer, or the percentage discount (as applicable) and will be apportioned across all qualifying items.
2. To get the saving, you must order the qualifying items in one single transaction.
3. Offer applies whilst stocks last and is subject to availability.
4. Usual delivery times, methods and charges and returns policy apply.
5. If you later return one or more of the items, you will be refunded at the discounted price paid.
6. The discount cannot be exchanged for cash.
7. This offer cannot be used on staff purchases. Other exclusions may apply.
8. We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
9. The promoter is Next Retail Limited (trading as Gap) Desford Road, Enderby, Leicester, LE19 4AT.
10. This promotion is governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

Current offers:

3 for 2 on selected Kids T-shirts

1. This offer is valid across selected full price items which can be found here.
2. This offer is available for online purchases only.

Promotional Offers & Incentives

1. These offers are for online purchases only.
2. Exclusions apply, these offers cannot be used on staff purchases, delivery charges, sale items or the purchase of gift vouchers/cards.
3. The discount applied will be apportioned across all qualifying items (excluded items will not qualify for these discounts, listed above).
4. In the event you are provided with a money off pin, unless a minimum spend is otherwise stated, you will need to spend 0.01 over the value of the money off pin.
5. If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
6. The discount cannot be exchanged for cash and no refund or change will be given.
7. Usual delivery times, methods and charges and returns policy apply.
8. We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
9. The promoter is Next Retail Limited (trading as GAP), Desford Road, Enderby, Leicester, LE19 4AT.
10. These promotions are governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

Gap Hoodie Day cart giveaway

1. Only one prize to be claimed per person. Prizes are non-transferable and non-refundable.
2. Prizes available include Gap hoodies, Gap t-shirts, Gap tote bags, Gap keyrings, Gap notebooks, 10% off discount cards for Gap Oxford Street store (additional Ts&Cs apply, see card for full details).
3. All prizes are subject to availability. Prizes are won instantly at the cart on Wednesday 15th October.
4. No cash alternative.
5. To play the giveaway you’ll need to sign up on http://www.gap.co.uk/hoodie-day-signup. By entering your email address you agree to receiving Gap marketing emails.
6. You may unsubscribe at any time, however this may take up to 10 days to be removed from our database.

Registration 10% Off

Please note - this offer is currently unavailable for new customers.
The following terms apply to customers who have created an account prior to 15:00 28/08/2025, and have not yet placed an order.

1. Upon registering an account the 10% discount will automatically be loaded to your account.
2. You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
3. The offer can only be used once per customer and will be valid until 23:59 on 27/09/2025
4. For more guidance on promotions, please see above

Guest to Full Account 10% Off

Please note - this offer is currently unavailable for new customers.
The following terms apply to customers who have created an account prior to 15:00 28/08/2025, and have not yet placed an order.

1. Upon converting a guest account to a full account via the order complete page a 10% discount will be automatically loaded to your account for use on your next order.
2. You must be logged into your customer account to redeem the offer. The offer can only be used by the account holder.
3. The offer can only be used once per customer and will be valid until 23:59 on 27/09/2025
4. For more guidance on promotions, please see above

Birthday Discounts

1. Upon completion of our Birthday Survey, sent via email at our discretion, following marketing opt in, your unique discount code will be provided to you via email, during your Birthday month.
2. The discount entitles you to 15% off your order.
3. The expiry date of your Birthday offer will be enclosed in the email.
4. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
5. You must be logged into your customer account. The discount code can only be used by the account holder.
6. The offer can only be used once per customer.
7. For more guidance on promotions, please see above

Discount For Teachers

1. Your unique discount code will be provided to you via the Discount For Teachers website.
2. Please refer to the Discount For Teachers website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Teacher Perks Discount

1. Your unique discount code will be provided to you via the Teacher Perks website.
2. Please refer to the Teacher Perks website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Health Service Discount

1. Your unique discount code will be provided to you via the Health Service website.
2. Please refer to the Health Service website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Defence Discount Service

1. Your unique discount code will be provided to you via the Defence Discount Service website.
2. Please refer to the Defence Discount Service website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Discount For Carers

1. Your unique discount code will be provided to you via the Discount for Carers website.
2. Please refer to the Discount for Carers website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Charity Worker Discount

1. Your unique discount code will be provided to you via the Charity Worker Discounts website.
2. Please refer to the Charity Worker Discounts website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Student Beans Discount

1. Your unique discount code will be provided to you via the Student Beans website.
2. Please refer to the Student Beans website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Student Beans Graduate Discount

1. Your unique discount code will be provided to you via the Student Beans Graduate website.
2. Please refer to the Student Beans Graduate website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Blue Light Card Discount

1. Your unique discount code will be provided to you via the Blue Light Card website.
2. Please refer to the Blue Light Card website, for detail around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Refer a friend programme

1. Please note, the following terms apply to all incentives listed below.
2. These offers are for online purchases only.
3. Exclusions apply, these offers cannot be used on staff purchases, delivery charges, sale items or the purchase of gift vouchers/cards.
4. The discount applied will be apportioned across all qualifying items (excluded items will not qualify for these discounts, listed above).
5. In the event you are provided with a money off pin, unless a minimum spend is otherwise stated, you will need to spend 0.01 over the value of the money off pin.
6. If you have more than one unused promotion against your account please note only the one with the best cash saving will apply to your order. Your remaining discount will be applied to subsequent orders.
7. The discount cannot be exchanged for cash and no refund or change will be given.
8. Usual delivery times, methods and charges and returns policy apply.
9. We reserve the right to amend these terms and conditions and/or discontinue the promotion at any time without liability.
10. The promoter is Next Retail Limited (trading as GAP) , Desford Road, Enderby, Leicester, LE19 4AT.
11. These promotions are governed by English law and disputes are subject to the exclusive jurisdiction of the English courts.

Definitions:
• Referred customer: The customer receiving the invitation to opt into email marketing.
• Referred customer: The customer sending the invitation to friends.
• The refer a friend scheme is available to selected customers, criteria predefined by Next Retail Limited (trading as GAP)

How it works for Referred customers:

1. Upon receiving an invitation to ‘refer a friend’ via email, customers will be provided with a link to share with friends, prompting their friends to opt into email marketing.
2. Once this action has been completed, the referred customer will receive a unique discount code via email, entitling them to £10 off their first order.
3. Please note, if the referred customer is already opted into email marketing prior to receiving the invitation, the discount will not be provided.
4. The discount will be valid on full price orders over £60, after other discounts have been applied. The offer expiry date will be enclosed in the email.
5. The unique discount code should be entered into the promo code box on the shopping bag or checkout, and the referred customer must be logged into their customer account. The discount code can only be used by the account holder.
6. The offer can only be used once per customer.
7. The referred customer reward cannot be claimed by the same person making the referral.
8. For terms and conditions, please see above

How it works for Referring customers:

1. Once a referred customer places their first order, using their incentive code, the referring customer will then receive a unique discount code via email, entitling them to £10 off their next order.
2. The discount code will be issued to the referring customer 14 days after the referred customer places their first order.
3. The discount will be valid on full price orders over £60, after other discounts have been applied. The offer expiry date will be enclosed in the email.
4. The unique discount code should be entered into the promo code box on the shopping bag or checkout and the referring customer must be logged into their customer account. The discount code can only be used by the account holder.
5. There is no limit to the amount of friends a customer can refer but only one incentive can be used per order.
6. In the event the referred customer orders are placed and cancelled, or refunded in full, within 14 days of placing their order, the referring customer will not be entitled to their offer.
7. For terms and conditions, please see above

UNiDAYS Discount

1. Your unique discount code will be provided to you via the UNiDAYS website.
2. Please refer to the UNiDAYS website, for details around discount level and expiry dates.
3. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
4. You must be logged into your customer account. The discount code can only be used by the account holder.
5. Each unique code can only be used once per customer.
6. For more guidance on promotions, please see above

Email Opt In - 10% off

1. Upon opting into GAP email marketing, a discount code will be emailed to you.
2. The discount entitles you to 10% off your order.
3. The expiry date of the offer will be enclosed in your email.
4. Enter the discount code into the promo code box on the shopping bag to redeem the discount.
5. You must be logged into your customer account. The discount code can only be used by the account holder.
6. The offer can only be used once per customer.
7. For more guidance on promotions, please see above

Gift Cards

You can use the Gift Card as full or part payment for goods purchased in Gap standalone stores in the UK.

You cannot buy a Gift Card with another Gift Card.

You can top up the balance of your Gap Gift Card at any time in participating stores up to a maximum total of £200.

Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.

The value of your purchases will be deducted from the balance of your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The Gift Card cannot be exchanged for cash. No change or refund will be given.

To check your balance at any time, call Gift Card enquiries on 0333 777 8800 . For call charges, contact your service provider.

The Gift Card will automatically expire 24 months after the last time you use it to make a purchase or check your balance and any remaining balance will be deducted.

We cannot accept any responsibility for your Gift Card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

The Gift Card remains our property and is not a cheque guarantee, credit or charge card.

We reserve the right to amend the terms and conditions and/or discontinue the Gift Card at any time. Your statutory rights are not affected.

If found return to, Next Retail Limited trading as Gap, Desford Road, Enderby, Leicester, LE19 4AT, United Kingdom.

eVouchers

A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with us.

You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.

Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.

Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in Gap stores within the UK or online at www.gap.co.uk.

To redeem your eVoucher instore take a print out of your eVoucher into any Gap store or present your eVoucher email on your mobile phone.

eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.

The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.

If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.

Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher or refunded to the original method of payment. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.

These Terms of Use govern your conduct associated with the Customer Review Service offered by Next. To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the Customer Review Service.

By submitting any content to Next, you represent and warrant that:

• You are the sole author and have not copied the content from any third party;
• All content that you post is accurate;
• Use of the content you supply does not violate these Terms of Use;
• Your review reflects your own genuine experience, regardless of whether it is positive or negative;
• You have not been offered any incentive to write or alter your review.

You further agree and warrant that you shall not submit any content:

• That is known by you to be false, inaccurate or misleading;
• That infringes any third party's copyright, trademark, or privacy;
• That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
• That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
• That contains any computer viruses, worms or other potentially damaging computer programs or files.

For any content that you submit, you grant Gap a perpetual, a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in our sole discretion, to violate our Customer Reviews & Ratings Policy or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Next to edit or delete any content you have submitted.

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission in line with our Customer Reviews & Ratings Policy. You acknowledge that you, not Next, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of Next, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Next and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

The Gap.co.uk website is operated by Next Retail Limited trading as Gap under an exclusive licence from Gap. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Gap.

These terms and conditions are set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over and a UK resident. By ordering goods from us you are deemed to have understood and accepted these terms. The supplier of the goods featured is Next Retail Limited trading as Gap. Our registered office is Desford Road, Enderby, Leicester, LE19 4AT. Registered company number: 4521150 (England and Wales). You may contact us at this address or by email through the help section at next.co.uk or call us on 0333 777 4578 . Lines open 7 days a week 8am - 6pm. Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes. Next Retail Limited is authorised and regulated by the Financial Conduct Authority for consumer credit. For call charges contact your service provider.

Customer Services

If you have an order query please contact us using this form or call us on 0333 777 4578. Lines open 7 days a week 8am - 6pm. Please note telephone calls may be recorded for training and quality purposes.

In order for us to help resolve your query as quickly as possible please provide as much detail as you can, including your full name, Customer number & Email address.

Company Information, VAT And Sales Taxes

Company Registered Number: 4521150 United Kingdom VAT Registration: GB 179 7658 90 Jersey GST registration: 0002822

Changes

If any of this information changes we will tell you by updating the terms and conditions online or by including details on or with your monthly statement, or by separate note to you.

Law

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.

Copyright© Copyright Next Retail Ltd, Desford Road, Enderby, Leicester, LE19 4AT. All rights reserved.

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Prices

The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order.